Refund Policy

At FrostGrow, we are committed to providing you with the highest quality products for your cold-climate gardening needs. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility for Refunds

You may be eligible for a refund if:

  • Your item is unused and in the same condition that you received it.
  • The item is in its original packaging and accompanied by a receipt or proof of purchase.
  • You request your refund within 30 days of the purchase date.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team at [email protected] to inform us of your desire to return the product.
  2. Provide your order number and a brief explanation of the reason for the return.
  3. Once approved, we will provide you with instructions on how to return the item.

Processing Your Refund

Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.

Exclusions

Certain items are excluded from our refund policy, including:

  • Perishable goods, such as seeds and plants, are non-returnable and non-refundable.
  • Items that have been used or damaged cannot be returned.

Contact Us

If you have any questions or concerns regarding our refund policy, please feel free to reach out to us: